Terms and conditions

Date of Last Revision: August 24, 2020.


We do not provide any financial return in any form whatsoever, including but not limited to financial securities (debt or equity), interest, dividend, profit share, rewards in cash, to individuals who contribute on Cloudfundraiser.com.

Any contribution on Cloudfundraiser.com, by an individual, should not be construed as an investment in any form whatsoever.

Terms of use

Cloudfundraiser.com, a platform for giving and philanthropic donations, owned by T.I Ventures, the owners of Cloudfundraiser

Cloudfundraiser.com ("Cloudfundraiser," "we," "us," "our") provides its services (described below) to you through its website located at www.Cloudfundraiser.com (the "Site") and through its mobile applications and related services (collectively, such services, including any new features and applications, and the Site, the "Services"), subject to the following Terms of Service (as amended from time to time, the "Terms of Service"). We reserve the right, at our sole discretion, to change or modify portions of these Terms of Service at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date these terms were last revised. We will also notify you, either through the Services user interface, in an email notification or through other reasonable means, and unless otherwise stated, Cloudfundraiser may communicate with you officially by any reasonable means now known or later developed. These currently include email, regular mail, and postings on the Site. Your continued use of the Services after the date any such changes become effective constitutes your acceptance of the new Terms of Service.

In addition, when using certain services, you will be subject to any additional terms applicable to such services that may be posted on the Services from time to time, including, without limitation, the Privacy Policy. All such terms are hereby incorporated by reference into these Terms of Service.

Access and use of the services

Services Description: The Services are offered as a platform (the "Platform") to users of the Services, which may include Campaign Organizers (interchangeably used with "Fundraisers"), Beneficiaries, Recipients and Donors (each defined herein) and other users of the Services (which may include users who interact with the Site or Services). Among other features, the Services are designed to allow a user (a "Campaign Organizer") to post a fundraising campaign ("Campaign") to the Platform to accept monetary donations ("Donations") from those users wishing to contribute funds to the Campaign ("Donors"). A Campaign Organizer may be both, a Beneficiary and a Recipient, for any Campaign.

A “Beneficiary” includes an individual, a group of individuals, or any entity that benefits from Donations through a Campaign, and a Recipient. A “Recipient” includes an individual or entity that is authorized by the Beneficiary through written means to receive Donations on behalf of the Beneficiary. Although there are no fees to set up a Campaign, a percentage of each Donation will be charged as fees for our Services and those of our third party payment processors.

The Services are a Platform; We are not a Broker, Financial Institution, Creditor or Charitable Institution: The Services are an administrative platform only. Cloudfundraiser facilitates the Donation transaction between Fundraisers and Donors, but is not a party to any agreement between a Fundraiser and a Donor, or between any user and a Charity. Cloudfundraiser is not a broker, agent, financial institution, creditor or insurer for any user. Cloudfundraiser has no control over the conduct of, or any information provided by a Fundraiser or a Charity, and Cloudfundraiser hereby disclaims all liability in this regard. Anyone is free to report issues related to a Campaign on Cloudfundraiser, and Cloudfundraiser will take necessary action to the best of its abilities.

Cloudfundraiser does not guarantee that a Campaign or a Charity will obtain a certain amount of Donations or any Donations at all. We do not personally endorse any Campaign, Fundraiser, or Charity, and we make no guarantee, explicit or implied, that any information provided through the Services by a user is accurate. We expressly disclaim any liability or responsibility for the success of any Campaign, or the outcome of any fundraising purpose. You, as a Donor, must make the final determination as to the value and appropriateness of contributing to any Campaign, Fundraiser, or Charity. You can write to us for any clarification, and we shall make our best effort to share the information that we have.

While we try our best to do so, we cannot and do not verify 100% of the information that Fundraisers supply. We try our best to see that Donations are used in accordance with the stated fundraising purpose; we also collect documents related to Campaigns before disbursing Donations to the Fundraiser for Campaigns that raise more than 50,000,000, or in other cases that Cloudfundraiser may determine, at its sole discretion. However, please understand that we can not guarantee that 100% of the time Donations will be used in accordance with any fundraising purpose prescribed by a Fundraiser or Charity. We assume no responsibility to verify whether the Donations are used in accordance with any applicable laws, and such responsibility rests solely with the Fundraiser or Charity, as applicable. While we have no legal obligation to verify that the use of any funds raised is in accordance with applicable law and these Terms of Service, we try to do the verifications for many campaigns and more important we take possible fraudulent activity and the misuse of funds raised very seriously. If you have reason to believe that a Fundraiser or Charity is not raising or using the funds for their stated purpose, please use the "Report" button on the Campaign to alert our team of this potential issue and we will investigate to the best of our abilities.

We encourage you, particularly if you intend to donate to a Cloudfundraiser campaign or raise funds for a need, to review the Frequently Asked Questions section of the website to understand the steps taken by Cloudfundraiser to foster greater trust and transparency.

You, as a Fundraiser, represent, warrant, and covenant that (i) all information you provide in connection with a Campaign is accurate, complete, and not otherwise designed to mislead, defraud or deceive any user; and (ii) all Donations contributed to your Campaign will be used solely as described in the materials that you post; and (iii) you will comply with all relevant local, state, and Union laws applicable to you when you solicit funds, particularly but not limited to laws relating to your marketing and solicitation for your project. We reserve the right to provide information relating to your Campaign with donors and beneficiaries of your Campaign, and with law enforcement or to assist in any investigation.

The terms and conditions that apply to a Campaign Organiser (Fundraiser) are:

• You are solely responsible for utilizing the funds for the Purpose mentioned in our fund-raising page. Cloudfundraiser is not responsible in any way whatsoever towards the end utilization of funds.

• This fund-raising page on the Platform will be available to the general public for contributions from the time you published the page on the Platform, and if your campaign is not rejected by Cloudfundraiser. You may or may not be able to raise the targeted amount in the designated period. Cloudfundraiser can reject your fundraiser for inappropriate or insufficient content, at its sole discretion.

• Cloudfundraiser will not be responsible in any way whatsoever on the amount of contributions received. It will be your sole responsibility to address any query on objection, from a donor, in regards to utilisation of funds.

• Campaigns on the Cloudfundraiser platform shall automatically terminate within 24 hours of the goal amount of the Campaign being reached.

• You shall not use any content created by Cloudfundraiser, partially or wholly, for any other fundraising or awareness purpose without the written consent of Cloudfundraiser. In the event you receive such consent, you shall provide written credits to Cloudfundraiser and provide links to Cloudfundraiser.com or corresponding social media handles of Cloudfundraiser, while using such content, and adhere with such other terms that may be prescribed by Cloudfundraiser from time to time.

• Provided that all statutory verifications and KYC verifications are completed and you have provided Cloudfundraiser with documents that substantiate the utilization of funds you may receive, all contributions collected for your Campaign will be transferred to the designated bank account that you specify. You can raise withdrawal requests post approval of the campaign by Cloudfundraiser. Cloudfundraiser will process fund transfer, post receipt of your withdrawal request.

• You understand that the funds are not owned by Cloudfundraiser or its affiliates. At the time of transfer of funds, you will receive contributions net of Cloudfundraiser Fees, Payment Gateway Fees, applicable taxes, or any other fees mutually agreed upon between you and Cloudfundraiser. For a check.

• In case of contributions received via accounts or cards issued by financial institutions outside Nigeria, the funds shall reach our registered bank account in the USA.

• If you are an organization eligible to issue tax deduction certificates under Section 80G of Income Tax Act, 1961 to your donors who made contributions in Nigerian Naira, Cloudfundraiser will facilitate the process through its proprietary software application on your behalf. However, it is your sole responsibility to ensure that you have the necessary approvals and certificates to issue such tax-deductible receipts to your donors. Cloudfundraiser will not have any liability, in any form whatsoever, in this regard.

• In certain instances, as determined by Cloudfundraiser at its sole discretion, Cloudfundraiser may provide Campaigns with marketing services. In such instances, your consent to the use of Original Materials, Interviews, Photos, and Video Release by Cloudfundraiser and also allow deductions towards additional outreach costs incurred towards the marketing efforts.

• You hereby indemnify and agree to keep indemnified and hold safe and harmless Cloudfundraiser, its Directors, employees and agents against all such liabilities or claims and also against any loss or damage that may arise on the Party, its Directors, employees and agents on account of acts of omission, utilization of funds by us on anything other than the stated Purpose, lack of necessary regulatory approvals for receipt of funds in any form or for carrying out the activities required for execution of the Purpose. The indemnities if any shall survive beyond the period of the Agreement. Please read details of the indemnities in a section below in this page.

• In no event will the Company be liable for any indirect, incidental or consequential damages (including loss of profit or business), howsoever arising, whether under contract, tort or otherwise, even if informed of the possibility of the same.

• The Company may terminate the agreement at any point of time should it have material evidence of wrong utilization of funds, or absence of requisite regulatory approvals to raise funds or carry out the Purpose.

Your Registration Obligations: You may be required to register with Cloudfundraiser in order to access and use certain features of the Services. If you choose to register for the Services, you agree to provide and maintain true, accurate, current and complete information about yourself as prompted by the Services' registration form. Fundraisers must register using their true identities, including their name and any image purporting to depict the Fundraisers. Registration data and certain other information about you are governed by our Privacy Policy. If you are under 13 years of age, you are not authorized to use the Services, with or without registering. In addition, if you are under 18 years old, you may use the Services, with or without registering, only with the approval of your parent or guardian. Certain aspects of our Services may also require you to register with (and agree to the terms of) third party service providers (e.g., payment processors or charitable donation processors) in order to utilize such Services. While we may help facilitate such registration in some cases, we are not a party to any such relationships and disclaim any responsibility or liability for the performance by such third parties. We may exchange information with such third party services in order to facilitate the provision of Services (and related third party services).

Member Account, Password and Security: You are responsible for maintaining the confidentiality of your password and account, if any, and are fully responsible for any and all activities that occur under your password or account. You agree to (a) immediately notify Cloudfundraiser of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you sign out from your account at the end of each session when accessing the Services. Cloudfundraiser will not be liable for any loss or damage arising from your failure to comply with this Section.

Modifications to Services: Cloudfundraiser reserves the right to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. You agree that Cloudfundraiser will not be liable to you or to any third party for any modification, suspension or discontinuance of the Services.

Public Display of Donations: As a Donor, you have the option to publicly display your Donation for all to see, including on search engines (like Google and Yahoo). To keep the details of your Donation private, simply click the "Anonymous" checkbox during the Donation process. Please see our Privacy Policy for more information on the ways that we may collect, use, and store certain information about you and your use of the Services.

General Practices Regarding Use and Storage: You acknowledge that Cloudfundraiser may establish general practices and limits concerning use of the Services, including without limitation the maximum period of time that data or other content will be retained by the Services and the maximum storage space that will be allotted on Cloudfundraiser's servers on your behalf. You agree that Cloudfundraiser has no responsibility or liability for the deletion or failure to store any data or other content maintained or uploaded by the Services. You acknowledge that Cloudfundraiser reserves the right to terminate accounts or Campaigns that are inactive for an extended period of time, provided that Cloudfundraiser will use its commercially reasonable efforts to provide a Fundraiser with reasonable notice before terminating an inactive Campaign having a positive balance of Donations. You further acknowledge that Cloudfundraiser reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.

Mobile Services: The Services includes certain services that are available via a mobile device, including (i) the ability to upload content to the Services via a mobile device, (ii) the ability to browse the Services and the Site from a mobile device and (iii) the ability to access certain features through an application downloaded and installed on a mobile device (collectively, the "Mobile Services"). To the extent you access the Services through a mobile device, your wireless service carrier's standard charges, data rates and other fees may apply. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices. By using the Mobile Services, you agree that we may communicate with you regarding Cloudfundraiser and other entities by SMS, MMS, text message or other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated to us. In the event you change or deactivate your mobile telephone number, you agree to promptly update your Cloudfundraiser account information to ensure that your messages are not sent to the person that acquires your old number.

Conditions of use

User Conduct: You are solely responsible for all Campaign descriptions, comments, video, images, information, data, text, software, music, sound, photographs, graphics, messages or other materials ("content") that you upload, post, publish or display (hereinafter, "upload") or transmit or otherwise use via the Services. The following are examples of the kind of content and/or use that is illegal or prohibited by Cloudfundraiser. However, this list is not exhaustive and Cloudfundraiser reserves the right to investigate anyone by engaging public and private organizations, including, but not limited to collection agents, private investigators, and local, state, federal and international agencies, and take appropriate action against anyone who, in Cloudfundraiser's sole discretion, violates any of the terms or spirit of these Terms of Service (or the principles described in our preamble hereto), including, without limitation, removing the offending content, suspending or terminating the account of such violators, stopping payments to any such Campaign, freezing donated funds when Cloudfundraiser reasonably believes it to be required by applicable law, and reporting you to the law enforcement authorities or otherwise taking appropriate legal action. Without limiting the foregoing, you agree to not use the Services to:

• establish or contribute to any Campaign with the implicit or express purpose relating to any of the following:

o any activity that violates any law or governmental regulation;
o content or campaigns that are fraudulent, misleading, inaccurate or dishonest;
o illegal drugs, narcotics, steroids, controlled substances or other products that present a risk to consumer safety or any related paraphernalia;
o knives, explosives, ammunition, firearms, or other weaponry or accessories;
o annuities, investments, equity or lottery contracts, lay-away systems, off-shore banking or similar transactions, money service businesses (including currency exchanges, check cashing or the like), debt collection or crypto-currencies;
o gambling, gaming and/or any other activity with an entry fee and a prize, including, but not limited to casino games, sports betting, fantasy sports, horse or greyhound racing, lottery tickets, other ventures that facilitate gambling, games of skill or chance (whether or not it is legally defined as a lottery) or sweepstakes;
o the promotion of hate, violence, harassment, discrimination or terrorism, or racial, ethnic, or gender intolerance of any kind;
o libel, slander, defamation by implication (not proven in the court of law) against any person, whether living or dead, or any organization;
o violation of any third party rights;
o human trafficking or exploitation;
o pornography or other sexual content;
o offensive, graphic, perverse or sensitive content;
o the defense or support of anyone alleged to be involved in criminal activity;
o offering monetary rewards, including gift cards;
o funding an abortion, unless in accordance with applicable laws;
o ending the life of an animal;
o transactions for the sale of items before the seller has control or possession of the item;
o collection of payments on behalf of merchants by payment processors or otherwise; or
o credit repair or debt settlement services;
o activities with, in, or involving countries, regions, governments, persons, or entities that are subject to Nigerian and other economic sanctions under applicable law, unless such activities are expressly authorized by the appropriate governmental authority;
o utilisation for political and/or electoral purposes including but not limited to contesting elections or any election related expenses, lobbying, organising protests, mass mobilisation of people, campaign for or against any political party, or any activity that could be interpreted as a political campaign by potential donors or authorities;
o utilisation for activities that propagate/preach a religion including but not limited to construction and/or consecration of religious symbols, institutions, events, evangelism, organizing sermons, or any other activity that could be interpreted as a religious activity by potential donors or authorities.

• transmit or otherwise upload any content that (i) infringes any intellectual property or other proprietary rights of any party; (ii) you do not have a right to upload under any law or under contractual or fiduciary relationships; (iii) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (iv) poses or creates a privacy or security risk to any person; (v) constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, "junk mail," "spam," "chain letters," "pyramid schemes," "contests," "sweepstakes," or any other form of solicitation; or (vi) in the sole judgment of Cloudfundraiser, is objectionable or which restricts or inhibits any other person from using or enjoying the Services, or which may expose Cloudfundraiser or its users to any harm or liability of any type; or

• interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services; or

• harvest or collect email addresses and/or identifiable information of other users from the Services by electronic or other means

Donations: In order to contribute to a Campaign or to a Charity, You, as a Donor, represent and warrant to Cloudfundraiser that all information, including information related to credit cards other payment instrument, you provide to Cloudfundraiser is true. You are authorized to use the payment instrument. You agree that a certain minimum Donation amount may apply, and subject to the refund policy, that all Donation payments are final and cannot be refunded. Donors may have the option to contribute recurring period Donations, and in electing to contribute on a recurring basis, you, as a Donor, (i) agree to promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur and to pay the Donation amount that you specify, and (ii) hereby authorize Cloudfundraiser to bill your payment instrument in advance on a periodic basis until you terminate such periodic payments through the Platform.

Cloudfundraiser shall transfer payments, net of its costs, charges and fees into the bank account details designated by the Campaign organizer during the fund withdrawal process. Once Cloudfundraiser has made transfers into the designated bank account, Cloudfundraiser shall be discharged of any/all liability towards the Campaign organizer, Fundraiser, Beneficiary, Recipient and contributors/donors and the Campaigner, Fundraiser, Beneficiary, Recipient, donors, and contributors shall not be eligible for any claims and/or refunds thereof.

• The Purpose, has been clearly declared on the fund-raising page, and you have clearly understood the project and the utilization of funds.

• Your donations will be transferred to the Recipient, and will be utilized for the benefit of the Beneficiary.

• Cloudfundraiser and the payment gateway will deduct their fees and applicable taxes before providing the funds to the Recipient. The Company will deduct the fees on behalf of the platform which has hosted the project profile in the internet, and has facilitated the contributions to the project. You understand that the fees are towards web hosting, marketing, and promotion, and that Cloudfundraiser is only facilitating in collection of the fees on behalf of the owners of the Platform.

• Any Tax Deduction Certificate (for Nigerian contributors only) will be issued by the Charity, as defined in the “Charitable Giving” section of these Terms of Use. Whether such receipt will be provided has been clearly mentioned in the fund-raising page, and you have understood the same. Cloudfundraiser will not be responsible for any Tax certificates or benefits.

Fees: Cloudfundraiser does not charge a Fundraiser any upfront fees for initiating a Campaign. Cloudfundraiser retains a flat percentage of each Donation contributed to a Campaign and all charitable contributions made to a Charity (collectively, "Cloudfundraiser Platform Fees"). An additional payment processing fee is also deducted from each Donation and is payable directly to our third party payment processors (the "Payment Processing Fee," and together with the Cloudfundraiser Fees, the "Fees"). In some cases, where the Campaign Organizer has requested, through a written consent, for additional outreach from Cloudfundraiser through social media to raise funds, Cloudfundraiser shall retain an additional percentage of each Donation contributed to a Campaign from the start of outreach effort towards the costs incurred for such efforts (collectively, “Additional Outreach costs”) Donors acknowledge that by contributing a Donation to a Campaign, the Donor is agreeing to any and all applicable terms and conditions set forth by a third party payment processor, in addition to these Terms of Service.

Fees are deducted directly from each Donation, and will not be reflected in the amount which a Fundraiser can withdraw from the Campaign or which is directed to a Charity. We reserve the right to change Cloudfundraiser's pricing from time to time. If Cloudfundraiser does change its Fees, Cloudfundraiser will provide notice of the change on the Site or in email to you, at Cloudfundraiser's option, at least 30 days before the change is to take effect. Your continued use of the Services after the Fee change becomes effective constitutes your acceptance of the updated Fees.

Account Holds: From time to time, Cloudfundraiser may place a hold on a Campaign account (a "Hold") restricting Withdrawals (defined herein) by a Fundraiser. Some of the reasons that we may place a Hold on a Campaign Account include the following: (i) if we have reason to believe (in our sole discretion) that information provided by a Fundraiser is false, misleading, or fraudulent, or that funds are being used in a prohibited manner, (ii) if the funds available should be provided directly to a person other than the Beneficiary (such as a legal beneficiary or person entitled by law to act on behalf of a Beneficiary), (iii) if we have reason to believe that a Campaign or Fundraiser has violated these Terms of Service, (iv) if we think we need additional documentation to have reasonable assurance on utilization of Donations for the purpose stated in the Campaign, or (iv) if required in order to comply with a court order, subpoena, writ, injunction, or as otherwise required under applicable laws and regulations. If you have questions about a Hold we may have placed on your Campaign account, or need information about how to resolve the Hold, please contact us at support@Cloudfundraiser.com.

Withdrawing Donations from a Campaign: Subject to approvals from Cloudfundraiser, you, as a Fundraiser (or, as applicable, the beneficiary designated by the Campaign), may withdraw Donations to your Campaign at any time up to the full amount of all Donations credited to your Campaign, less Fees and any previously withdrawn amounts ("Withdrawals") and subject to any Holds that we may place on your Campaign account. A Fundraiser may withdraw Donations by electronic wire transfer to the designated bank account or by receipt of a paper check in certain cases. While Cloudfundraiser strives to make Withdrawals available to you promptly, you acknowledge and agree Withdrawals may not be available to you for use immediately, and Cloudfundraiser does not guarantee that Withdrawals will be available to you within any specific time frame, and Cloudfundraiser expressly disclaims any and all responsibility for any delay or inability to access and use Withdrawals at any specified time, and any consequences arising from such delay or inability. You, as a Fundraiser, are responsible for ensuring that the information you provide to the Campaign in order to process a Withdrawal, including the bank account information, statutory information including but not limited to valid government issued IDs of the Beneficiary and the Recipient for the purpose of KYC, is accurate and up to date.

Anti-Money Laundering (AML) policy

We comply with the Anti-Money Laundering (AML) guidelines established by the Central Bank of Nigeria. The guidelines include, but is not limited to, the following salient conditions:

1. Every Campaign Organizer has to verify their identity per the Know Your Customer (KYC) in the guidelines. This includes verification of registered mobile number via a One Time Password (OTP), and may also include one of the identification documents viz. Permanent Account Number, ID Card, Passport, Driving License, Voter Id . recognised by the Central Bank of Nigeria. The list of such registered documents will be updated on Cloudfundraiser.com site, at its sole discretion, from time to time.

Every Recipient has to verify his/her identity per the Know Your Customer (KYC) in the guidelines. This includes verification of registered mobile number via a One Time Password (OTP), and may also include one of the identification documents viz. Permanent Account Number, ID Number, Passport, Driving License, Voter Id, etc., recognised by the Central Bank of Nigeria. The list of such registered documents will be updated on Cloudfundraiser.com site, at its sole discretion, from time to time.

The verification will be essential to withdraw funds from Cloudfundraiser, and may be asked by Cloudfundraiser, at its sole discretion, during the course of a campaign. Failure to comply, may result in cancellation of a fundraising campaign, and funds may be returned to donors in such a scenario.

Campaign Organizers may not create multiple Campaigns without proof of meeting fulfillment obligations from the original Campaign. Failure to adequately fulfill Campaign obligations may result in Cloudfundraiser removing the Campaign(s) and seeking reimbursement of Campaign funds raised, including by using third-party collection services. Only the Campaign Owner shall be permitted to collect Campaign funds.

Campaign Owners and Recipients are responsible for collecting and remitting any taxes on Contributions, and any taxes due in connection with Campaign Owners and/or Recipients.

Campaign Owners may not use a false email address to self-fund, or contribute to, their own Campaigns; this is a violation of Stripe policies and of our Terms of Use.

Cloudfundraiser may attempt to verify the identity and other information provided to us by Campaign Owners, and we may delay, withhold, reverse or refund any Contributions or other amounts without notice or liability in the event we are unable to verify any such information to our satisfaction. Campaign Owner eligibility is subject to Cloudfundraiser’s review of the fulfillment status of prior crowdfunding obligations.

Taxing authorities may classify funds raised on the Services as taxable income to the Campaign Owner and any Recipient who will receive funds directly from the applicable Campaign. Cloudfundraiser will ask for the personal account number / tax identification number (TIN) of Campaign Owners and any beneficiaries and/or Recipients so that we may report taxable income to the relevant taxing authorities.

2. Recipients (campaign organisers, whether individuals or organizations) will comply with foreign exchange rules as explained by the Foreign Exchange Management Act of the FGN. Any failure to do so may result in cancellation of fundraiser, and refund of donations, to the cancelled fundraiser, to respective donors.

Our policies will be updated time to time at the sole discretion of Cloudfundraiser.

Refund Policy

Donations made through Cloudfundraiser are final and cannot be refunded, except in accordance with Cloudfundraiser’s Refund Policy. All Donation payments are final and cannot be refunded. However, Cloudfundraiser will issue refunds for the following “exceptional” scenarios.

• A Campaign has been identified as a fraudulent or violating the terms of service and no funds have yet been transferred to the Recipient towards the same. Cloudfundraiser has decided to refund all the donations to the donors

• A Donation has been identified to have been initiated using an unauthorised payment instrument not belonging to the user by the user(Donor) and the user wishes a refund

• Campaign organizer has posted an update that the intended purpose of the fundraising campaign is no longer possible and no funds have yet been transferred to the Recipient towards the same.

Any other claims for refunds shall be honoured at the discretion of Cloudfundraiser Team.

All refunds will credited to the original mode of payment in 7-10 bank working days.

Intellectual property rights

Services Content, Software and Trademarks: You acknowledge and agree that the Services may contain content or features ("Services Content") that are protected by copyright, patent, trademark, trade secret or other proprietary rights and laws. Except as expressly authorised by Cloudfundraiser, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on the Services or the Services Content, in whole or in part, except that the foregoing does not apply to your own User Content (as defined below) that you legally upload to the Services. In connection with your use of the Services you will not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods. If you are blocked by Cloudfundraiser from accessing the Services (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address). Any use of the Services or the Services Content other than as specifically authorized herein is strictly prohibited. The technology and software underlying the Services or distributed in connection therewith are the property of Cloudfundraiser, our affiliates and our partners (the "Software"). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Any rights not expressly granted herein are reserved by Cloudfundraiser.

The Cloudfundraiser name and logos are trademarks and service marks of Cloudfundraiser (collectively the "Cloudfundraiser Trademarks"). Other company, product, and service names and logos used and displayed via the Services may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to Cloudfundraiser. Nothing in this Terms of Service or the Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of Cloudfundraiser Trademarks displayed on the Services, without our prior written permission in each instance. All goodwill generated from the use of Cloudfundraiser Trademarks will inure to our exclusive benefit.

Third Party Material: Under no circumstances will Cloudfundraiser be liable in any way for any content or materials of any third parties (including users and Campaign Organizers), including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content. You acknowledge that Cloudfundraiser does not pre-screen content, but that Cloudfundraiser and its designees will have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Services. Without limiting the foregoing, Cloudfundraiser and its designees will have the right to remove any content that violates these Terms of Service or is deemed by Cloudfundraiser, in its sole discretion, to be otherwise objectionable.

User Content Transmitted Through the Services: With respect to the content, photos, images, trademarks, logos, brands or other materials you upload or post through the Services or share with other users or recipients (collectively, "User Content"), you represent and warrant that you own all right, title and interest in and to, or otherwise have all necessary rights and consents to (and to allow others to) fully exploit, such User Content, including, without limitation, as it concerns all copyrights, trademark rights and rights of publicity or privacy related thereto. By uploading any User Content you hereby grant and will grant Cloudfundraiser and its affiliated companies a nonexclusive, worldwide, royalty free, fully paid up, transferable, sublicensable, perpetual, irrevocable license to copy, display, upload, perform, distribute, store, modify and otherwise use your User Content in connection with the operation of the Services or the promotion, advertising or marketing thereof, in any form, medium or technology now known or later developed. Without limiting the foregoing, if any User Content contains your name, image or likeness, you hereby release and hold harmless Cloudfundraiser and its contractors and employees, from (i) all claims for invasion of privacy, publicity or libel, (ii) any liability or other claims by virtue of any blurring, distortion, alteration, optical illusion, or other use or exploitation of your name, image or likeness, and (iii) any liability for claims made by you (or any successor to any claim you might bring) in connection with your User Content, name, image or likeness. You waive any right to inspect or approve any intermediary version(s) or finished version(s) of the results of the use of your User Content (including your name, image or likeness). Further, if any person (other than you) appears in your User Content, you represent and warrant that you have secured all necessary licenses, waivers and releases from such person(s) for the benefit of Cloudfundraiser in a manner fully consistent with the licenses, waivers and releases set forth above. You further acknowledge that your participation in the Services and submission of User Content is voluntary and that you will not receive financial compensation of any type associated with the licenses, waivers, and releases set forth herein (or Cloudfundraiser's exploitation thereof), and that the sole consideration for subject matter of this agreement is the opportunity to use the Services.

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the Services ("Submissions"), provided by you to Cloudfundraiser are non-confidential and Cloudfundraiser will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

You acknowledge and agree that Cloudfundraiser may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce these Terms of Service; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Cloudfundraiser, its users or the public.

Copyright Complaints: Cloudfundraiser respects the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, you should notify Cloudfundraiser of your infringement claim in accordance with the procedure set forth below.

Cloudfundraiser will process and investigate notices of alleged infringement and will take appropriate actions under the applicable intellectual property laws with respect to any alleged or actual infringement. A notification of claimed copyright infringement should be emailed to Cloudfundraiser's Copyright Agent at support@Cloudfundraiser.com (Subject line: "Takedown Request").

To be effective, the notification must be in writing and contain the following information:

• an electronic or physical signature of the person authorised to act on behalf of the owner of the copyright or other intellectual property interest;

• a description of the copyrighted work or other intellectual property that you claim has been infringed;

• a description of where the material that you claim is infringing is located on the Services, with enough detail that we may find it on the Services;

• your address, telephone number, and email address;

• a statement by you that you have a good faith belief that the disputed use is not authorised by the copyright or intellectual property owner, its agent, or the law;

• a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorised to act on the copyright or intellectual property owner's behalf.

Counter-Notice: If you believe that your User Content that was removed (or to which access was disabled) is not infringing, or that you have the authorisation from the copyright owner, the copyright owner's agent, or pursuant to the law, to upload and use the content in your User Content, you may send a written counter-notice containing the following information to the Copyright Agent:

• your physical or electronic signature;

• identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled;

• a statement that you have a good faith belief that the content was removed or disabled as a result of mistake or a misidentification of the content; and

• your name, address, telephone number, and email address, a statement that you consent to the jurisdiction of the federal court located within Nigeria and a statement that you will accept service of process from the person who provided notification of the alleged infringement.

If a counter-notice is received, Cloudfundraiser will send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at our sole discretion.

Repeat Infringer Policy: In accordance with the DMCA and other applicable law, Cloudfundraiser has adopted a policy of terminating, in appropriate circumstances and at Cloudfundraiser's sole discretion, users who are deemed to be repeat infringers. Cloudfundraiser may also at its sole discretion limit access to the Services and/or terminate the memberships of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

Third party websites/services

The Services may provide or facilitate, or third parties may provide, links or other access to other sites, services and resources on the Internet. Cloudfundraiser has no control over such sites, services and resources and Cloudfundraiser is not responsible for and does not endorse such sites, services and resources. You further acknowledge and agree that Cloudfundraiser will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, events, goods or services available on or through any such site, service or resource. Any dealings you have with third parties found while using the Services are between you and the third party, and you agree that Cloudfundraiser is not liable for any loss or claim that you may have against any such third party.

Social networking services

You may enable or log into the Services via various online third party services, such as social media and social networking services like Facebook or Twitter ("Social Networking Services"). By logging in or directly integrating these Social Networking Services into the Services, we make your online experience richer and more personalised. To take advantage of this feature and capabilities, we may ask you to authenticate, register for or log into Social Networking Services on the websites of their respective providers. As part of such integration, the Social Networking Services will provide us with access to certain information that you have provided to such Social Networking Services, and we will use, store and disclose such information in accordance with our Privacy Policy. For more information about the implications of activating these Social Networking Services and Cloudfundraiser's use, storage and disclosure of information related to you and your use of such services within Cloudfundraiser (including your friend lists and the like), please see our Privacy Policy. However, please remember that the manner in which Social Networking Services use, store and disclose your information is governed solely by the policies of such third parties, and Cloudfundraiser shall have no liability or responsibility for the privacy practices or other actions of any third party site or service that may be enabled within the Services.

In addition, Cloudfundraiser is not responsible for the accuracy, availability or reliability of any information, content, goods, data, opinions, advice or statements made available in connection with Social Networking Services. As such, Cloudfundraiser is not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Social Networking Services. Cloudfundraiser enables these features merely as a convenience and the integration or inclusion of such features does not imply an endorsement or recommendation.

Indemnity and release

You agree to release, indemnify and hold Cloudfundraiser and its affiliates and their officers, employees, directors and agents harmless from any and all losses, damages, expenses, including reasonable attorneys' fees, rights, claims, actions of any kind and injury (including death) arising out of or relating to your use of the Services, any Donation, any loan,any Campaign, any User Content, your connection to the Services, your violation of these Terms of Service or your violation of any rights of another.

Disclaimer of warranties



Limitation of liability




Most user concerns can be resolved quickly and to the user's satisfaction by emailing Cloudfundraiser support at support@Cloudfundraiser.com In the unlikely event that our user support team is unable to resolve a complaint you may have (or if Cloudfundraiser has not been able to resolve a dispute it has with you after attempting to do so informally), we each agree to resolve those disputes through binding arbitration, mediation, or small claims court instead of in courts of general jurisdiction. Arbitration, which is often cheaper, faster and less formal than a lawsuit in court, uses a neutral arbitrator instead of a judge or jury. Arbitrators can award the same damages and relief that a court can award. Any arbitration under this Agreement will take place on an individual basis; class arbitrations and class actions are not permitted.

Arbitration agreement

Cloudfundraiser and you agree to arbitrate all disputes and claims between us. This agreement to arbitrate is intended to be broadly interpreted. It includes, but is not limited to:

• claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory;

• claims that arose before this or any prior agreement (including, but not limited to, claims relating to advertising);

• claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and

• claims that may arise after the termination of this Terms of Service.

References to "Cloudfundraiser", "we", "you", and "us" include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or devices under this or prior agreements between us. Notwithstanding the foregoing, either party may bring an individual action in small claims court. This arbitration agreement does not preclude you from bringing issues to the attention of federal, state or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf. You agree that, by entering into this Terms of Service, you and Cloudfundraiser are each waiving the right to a trial by jury or to participate in a class action. This arbitration provision shall survive termination of this Terms of Service.


You agree that Cloudfundraiser, in its sole discretion, may suspend or terminate your account (or any part thereof) or use of the Services and remove and discard any content within the Services, for any reason, including, without limitation, for lack of use or if Cloudfundraiser believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Service. Any suspected fraudulent, abusive or illegal activity that may be grounds for termination of your use of Services, may be referred to appropriate law enforcement authorities. Cloudfundraiser may also in its sole discretion and at any time discontinue providing the Services, or any part thereof, with or without notice. You agree that any termination of your access to the Services under any provision of this Terms of Service may be effected without prior notice, and acknowledge and agree that Cloudfundraiser may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Services. Further, you agree that Cloudfundraiser will not be liable to you or any third party for any termination of your access to the Services.

User disputes

You agree that you are solely responsible for your interactions with any other user in connection with the Services and Cloudfundraiser will have no liability or responsibility with respect thereto. Cloudfundraiser reserves the right, but has no obligation, to become involved in any way with disputes between you and any other user of the Services.


These Terms of Service constitute the entire agreement between you and Cloudfundraiser and govern your use of the Services, superseding any prior agreements between you and Cloudfundraiser with respect to the Services. You also may be subject to additional terms and conditions that may apply when you use affiliate or third party services, third party content or third party software. These Terms of Service will be governed by the laws of Nigeria without regard to its conflict of law provisions. With respect to any disputes or claims not subject to arbitration, as set forth above, you and Cloudfundraiser agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within Abuja, Nigeria. The failure of Cloudfundraiser to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision. If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms of Service remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Services or these Terms of Service must be filed within one (1) year after such claim or cause of action arose or be forever barred. A printed version of this agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. You may not assign these Terms of Service without the prior written consent of Cloudfundraiser, but Cloudfundraiser may assign or transfer these Terms of Service, in whole or in part, without restriction. The section titles in these Terms of Service are for convenience only and have no legal or contractual effect. Notices to you may be made via either email or regular mail. The Services may also provide notices to you of changes to these Terms of Service or other matters by displaying notices or links to notices generally on the Services.

User disputes

At Cloudfundraiser, we respect the privacy of our users. By using the Services, you consent to our collection and use of personal data as outlined therein.